FAQ

Frequently Asked Questions

Q: How do I get started?
A: 

Welcome to the USATF Zone ! You can find specific details in the FAQ’s below, but here is a quick ‘Getting Started’ to summarize the experience.

You will find great promotions, sweepstakes, engagement campaigns, instant prizes, voting campaigns, polls, trivia, UGC campaigns, a rewards store and more on the USATF Zone site.


We believe you should get rewarded for your engagement with USATF Zone. If you register or sign in prior to engaging with the content you can earn ‘Wings’ for your engagement. Then redeem your ‘Wings’ in the reward store for prizes.


Please note if you are a previous USATF Rewards Member your prior account Wings will be transferred to your new USATF Zone account. It may take up to 24 hours for your previous USATF Rewards program Wings to transfer. Please make sure to register with your previous USATF Rewards program email in order to ensure your Wings are transferred. We have reduced the Wings values and Rewards values by diving all numbers by 100. If your previous redeemable Wing balance was 10,000 it will now be 100. If a Reward was 10,000 it will not be 100.


How to Register: To participate in the USATF Zone rewards, prizing and promotional portion of the program, simply click the ‘Register’ navigation link and follow the 5 step process. Step 1: During the process you will create an account using your email address or connecting your Facebook account.


Step 2: Connecting Accounts: After registering and creating a profile you can connect your social media accounts or other approved accounts to your profile. Simply click or swipe (if in mobile environment) the connect button from the not connected red state to the connected green state. You will be redirected to the application you wish to connect. After you authorize the application you will be redirected back to the USATF Zone site. Once you have authorized the application, the connect mode for that social network will change from a not connected red state to a connected green state. You can also skip this step and connect your accounts later at anytime through your ‘Settings’ section. Connecting your accounts will allow you to earn more ‘Wings’ on approved activities. You can connect only one personal social media account (i.e. Facebook, Instagram, Twitter account) to a profile. You cannot connect the same personal social media account to multiple different USATF Zone profiles.


Step 3: Inviting Friends or Colleagues: Once you have connected, you can invite your friends or colleagues to join. You can email, share on Facebook or Tweet out invites. You will notice a personal ‘Invite’ link, this link is tied to your USATF Zone account. If someone you invited registers through your link, you may earn additional points if applicable.


Step 4: Stay up to date by opting into the USATF Newsletter. You can skip this step and proceed to step 5. You can always opt-in or out of the Newsletter in your settings section.


Step 5: If you are a USATF Member enter your Member ID. You can choose to skip this step and complete your profile. You will also be able to enter your Member ID in your settings sections.


Your ‘Settings’: This section can be found by hovering over your profile picture in the top right section or by clicking the three-line navigation element in mobile or certain tablet environments. In mobile environment you may need to tap on your profile image to see additional navigation elements like your ‘Profile’, ‘My Rewards’, ‘Settings’ and ‘Sign Out’. In your ‘Settings’ you can edit your avatar, username, emails, gender, favorites, affiliations and contact information (make sure to fill this section out to ensure we can contact you if you win a promotion or redeem an item in the store). You can also reset your password, hide your social media profile information or hide your profile so other users can’t see it. In your ‘Settings’ you can also manage your notification preferences for emails about activity notifications, new rewards and promotions or news from the program. You can also easily manage your social media connections.


Your Profile: You can find your profile info in the ‘Profile’ section. This section can be found by hovering over your profile picture in the top right section or by clicking the three-line navigation element in mobile or tablet environment. In your ‘Profile’ you will find an avatar, daily activity limit counter showing how many activities you have left in the day and which social networks you have connected (a connected account will be highlighted, a non-connected account will be ‘greyed’ out). You will also find your ‘Wings’ total and in your ‘Profile’ section you will see a feed of your activity. The feed shows the activities you completed, the date, time the activity was registered and which of these activities awarded you points (if applicable). This section allows you to verify that your activities were catalogued and that you received approved Wings.


Each activity should have a ‘Wings’ amount assigned to it and after completing that action you will receive your ‘Wing(s)’.

Q: What are Wings and how to I earn them?
A: 

Wings are what you earn for completing engagement campaign activities. .Your official Wings will stay with your profile.

Redeemable Wings are what you redeem to in the Rewards Store for reward items. You lose your Redeemable Wings if you redeem them for a store item. More Redeemable Wings can be earned by gaining more Wings through your activities. One Wing equals One Redeemable Wing so there is a 1:1 ratio. You can find your Total Wings and Redeemable WINGS in your Profile section. Different engagement campaigns have different Wing values. You can consult the Earn Wings section of the USATF Zone website for more details or Wings values may be highlighted in each engagement campaign for voting, taking polls, trivia and more.

Q: Will Wings or the program expire?
A: 

Yes it is possible that Wings and/or the USATF Zone program may expire. The program is intended to last a long time, but in the event that the program needs to end or be updated we will try to send an advanced warning to users and give them the opportunity to redeem Wings prior to their expiration. It is also possible that the Wings/Redeemable Wings ratio may change in the future. If the ratio changes, your current Redeemable Wings will also be adjusted to reflect the new ratio. If the change in the ratio will cause a user to lose Wings in their profile, we will also try to give an advanced warning about the change.

Q: Do I have to connect my social media accounts to participate?
A: 

No. You can earn Wing and engage in campaigns by taking polls, voting and more that do not require connecting your social media accounts.

Q: If I liked or followed an account prior to registering will I still get Wings?
A: 

Yes. As long as you connect the corresponding social media account, your existing likes/follows will be counted. You do not need to unlike/unfollow and re-like/re-follow the accounts. This may take up to 48 hours to show on your profile.

Q: What activities have to originate from the program website for Wings?
A: 

Some activities require you to start/originate the activity from the website.

These include earning Wings for signing up, connecting your accounts, inviting friends to join, sharing or viewing approved content, taking a poll, voting, certain UGC campaigns, entering a special code and more.

Other activities may not require you to start at the website to earn points or capture activity. This includes liking or commenting on a specific Facebook posts. It also includes following a Twitter account, tweeting, retweeting, mentioning users or using specific hashtags. Following an Instagram account, commenting on an Instagram photo or using a hashtag on Instagram also do not require you to start from the rewards site. You can interact with official social media accounts on any device and we will be able to track your activity as long as your social media accounts are properly connected.

Q: I have completed the activities but I did not earn Wings right away. Why is that?
A: 

Your security settings may affect your ability to earn Wings. For example, if your Twitter account is set to private we cannot award for your activity. We also cannot award if your Facebook privacy settings are not set to public for likes or comments. You will need to make your posts ‘public’ in order to earn Wings for them. Posts that are shared privately, in messages, in groups, or on a friend’s timeline are considered non-public posts and may not be counted.

Sometimes there is a delay in Wings showing up on your profile. Wings can take longer than 24 hours to appear depending on the social network and usage. You can verify that your activity has been counted in your ‘Profile’ section.

Changing your password, email or username on your connected social media accounts may also require you to ‘Re-Connect’ your accounts to your profile.

Another reason your Wings might not be showing up is because you met your activities limit for that action. Once you have met your daily limit, you will not be awarded Wings for any more activities you complete that day. Your activities do not roll over to the next day. Your daily activities limit will restart at midnight Central Standard Time. Unless otherwise specified you have 2 Social Media activities per day.

We promote authentic interaction and gaming or spamming the system may result in no Wings being awarded, removal of Wings, removal from a promotion, removal of a redeem store items or elimination of profile from the program. Please read the answer to the question below for some helpful hints on gaming and spamming.

If you feel you did not get credit for a purchase (if applicable) please email us your Order Date, Order Number, Amount of Order and Email used for the Order.

Q: What is gaming or spamming?
A: 

We promote authentic interaction and gaming or spamming the system may result in no Wings being awarded, removal of Wings, removal from a promotion, removal of a redeemed store item or elimination of your profile from the program.

If an account with the purpose of gaming or spamming the system is found, it will be reviewed to determine the appropriate outcome. Gaming and spamming the system may include but are not limited to the following:

Opening up a fake social media account: Your account may be classified as fake if the social media account is opened within one month of registering for this program. Social media accounts that have less than 25 followers or friends, that only post about program information and are not used for interacting with friends or other businesses and social media accounts without avatars, names or descriptions all can be considered fake accounts. In addition, an account that only follows the approved program social media accounts or only follows other major outlets, entertainers and other fake accounts will also be reviewed. Please use your official accounts that you use to engage with your friends, family and associates in order to avoid removal.

Rapid-fire engagement: Your account may be flagged as spamming or gaming the system if the account likes multiple Facebook posts within the time span of a few minutes, re-tweets frequently, tweets the same message or hashtag, posts identical messages with different hashtags or checks in to multiple locations within a short period of time.

Posting items with the intent to game the system or that have no relevance to the program: For example, sending a tweet that only has multiple hashtags or mentions multiple users, posting irrelevant photos, posting the same photo multiple times, posting comments such as “go”, “nice”, “wow”, “ha” or other one-worded comments may be considered spamming or gaming the system.

Emailing: If you use fake email addresses, enter an excessive amount of email addresses per email or send inappropriate content may be considered spamming or gaming the system and you may be removed from the program.

Q: What is considered inappropriate content?
A: 

If a post, image, photo, avatar, username or other items include derogatory or foul language, images or are a personal attack on a user, fan, employee or any other person they will be considered inappropriate. If a post is not in the spirit of supporting the organization, it may also be considered inappropriate. If a piece of content is found to be inappropriate your points and post may be removed. We encourage honest, respectful positive and negative comments but inappropriate, disrespectful, derogatory content, comments and behavior will result in loss of points, possible removal from the social rewards program and removal from any official social media accounts or programs.

Q: How do I purchase an item from the Rewards store?
A: 

You can redeem Redeemable Wings to purchase an item from the Rewards store.

The ‘Rewards’ store functions like a typical online store. If you have enough Wings you can redeem them for items in the store. Once you redeem your Wings for an item those Wings will be deducted from your profile. You will not lose your points or status in the community, just your Wings. Once you have completed an order you should receive an email verification of the order. If the order is an online coupon, the email will include a link and the coupon code to use. If your item needs to be shipped, you should receive the item within 4-6 weeks unless the item states otherwise. You will also find a catalog of the items you have purchased in your ‘My Rewards’ section. Some store items will limit the quantity that can be purchased by a user. Even if you have enough Wings, you cannot purchase an item more than the specified number of times. Certain Rewards store items for for USATF Members. In order to redeem these items you need to be a USATF Member. You can enter your USATF Member ID in your Settings section to change your status to USATF Member.

Q: How do I enter a sweepstakes?
A: 

In the Sweepstakes section for each sweepstakes you will find information about how to enter and the official rules.

You will find all the details within each individual promotion’s descriptions and official rules. You may be asked to accept the terms before entering certain sweepstakes or promotion. To view the official rules you can click on the ‘Official Rules’ link on the promotion and follow the link for the official rules.

You will need to click the ‘Agree' to the official rules button to be officially entered into a sweepstakes or promotion.

If you win a promotion we will need to contact you so please fill out your contact information in your ‘Settings’.

Q: If I have a question or support issue what should I do?
A: 

If you have a question about the program, Wings, your profile, etc. please use the ‘Contact Us’ link in the Footer Navigation or use the ‘Have a Questions About This Program’ contact us link in the FAQ’s.

If your question can be answered in the FAQ’s, you may not receive an immediate response so please read through the FAQ’s in detail before submitting a question.

Q: What is a Social Network Disclosure?
A: 

The owners of this program agree to not directly compensate individuals participating in the rewards program for specific content that they may choose to share on their individual social network accounts, including: Facebook, Twitter, Google Plus and others. Individuals that choose to share content from this program either through the social rewards program or directly do so on an entirely voluntary basis, and have acknowledged by using this site and by participating in the social rewards program that they will not be compensated for any specific postings that they may choose to share. This is to ensure compliance with: Facebook, Twitter, Google and other approved social network that are part of the social rewards programs. Users should review the terms of all approved social networks as part of participating in the social rewards program.

Q: What is a Federal Trade Commission Disclosure?
A: 

The Federal Trade Commission, under their revised Endorsement Guidelines require the disclosure of affiliate relationship and material connection for individuals posting content where they may be materially compensated. This disclosure is hereby provided. Although we do not directly compensate individuals in any manner for individual content promotions or postings, individuals that sign up for the social rewards program in general may receive compensation in the form of coupons, discounts, contest entries for prizes, and other incentives. Please note that these incentives are provided solely as part of a larger rewards program and a user participation is done so voluntarily. In addition a user is not required to create positive post/shares/tweets, etc. in order to earn points and that daily opportunities to earn points are capped.

Q: Are there special items to consider when using Facebook?
A: 

Yes. You must connect your Facebook account to the program in order to earn Wings for approved Facebook activities.

Facebook privacy settings. If your privacy settings are locked down we may not be able to give you credit for your activity. In your ‘APP’ setting in your Facebook profile please make sure the app visibility is set to ‘Public’ or ‘Friends’. Any other settings like ‘Only Me’, ‘Custom’ or ‘Friends of Friends’ may result in you not receiving Wings. Please also make sure the ‘APP’ shows we can access posts in your News Feed.

Facebook Post Likes and Comments. You can earn Wings for liking or commenting on specific post from approved accounts.

If you change your email or password on your Facebook page you will need to disconnect and reconnect the Facebook Application in your ‘Settings’. You may also need to disconnect and reconnect if you have not used your account in over a month as the Facebook token may expire.

Gaming or Spamming. A Facebook account that was recently opened, has less than 25 friends, has no profile picture, does not have the about section filled out, has no cover image or only posts about this program or other rewards programs in an effort to game the system to earn Wings may be removed from the program. Please only use your official Facebook page you use to interact with your friends on a regular basis.

Facebook posts may take up to 24 hours to process. You can verify what activities were awarded Wings in your ‘Profile’.

Q: Are there special items to consider when using Twitter?
A: 

Yes. You must connect your Twitter count to the program in order to earn Wings for approved Twitter activities. Your account can not be set to ‘Protect My Tweets’ or sometimes referred to as private or protected tweets. Your tweets must be public in order for us to award Wings for the tweet.

Tweeting. We only count two approved elements in each tweet. As an example, if your tweet includes an approved @username and three approved #hashtags, we will only count the first two approved items to enter the system and you will not get credit for the other two elements. As an example, tweeting three approved @usernames and one approved #hashtag will only result in the first two elements to enter the system being approved for Wings and you will not get credit for the other two elements.

Tweeting a picture. In order to ensure you receive credit for tweeting in a photo, please only include one approved #hashtag and the image in your tweet. Tweeting a photo with multiple approved #hashtags may result in your additional #hashtags being counted and not your photo.

Gaming or Spamming. A Twitter account that was recently opened; has less than 25 followers; has no profile picture; does not have the about section filled out; has no cover image; only follows accounts from this program, entertainers, brand accounts, other fake Twitter accounts with less than 25 followers, etc. or only posts about this program or other reward programs in an effort to game the system to earn Wings may be removed from the program. Please only use your official Twitter page that you use to interact with your friends on a regular basis.

Twitter posts may take up to 24 hours to process. You can verify what activities were awarded Wings in your ‘Profile’.

Q: Are there special items to consider when using Google and/or Youtube?
A: 

Yes. You must connect your Google account to the program in order to earn Wings for approved Google+ or Youtube activities. You must be logged into with your Google account when interacting with Youtube in order to earn Wings. Google privacy settings. If your privacy settings are locked down we may not be able to give you credit for your activity. In your settings please make sure your profile is set to public for optimal experience. If your profile is set to Your Circles only it may result in you not receiving Wings.

A Google+ Timeline visit must be initiated from the Activities feed by clicking on the approved Google+ page image/link on each Google+ Tile. You will not get credit for visiting the page unless you come to the site and click on one of the approved Google+ tiles.

If you already added the approved page to your circle/profile then you will receive credit. You do not need to unlike and re-like the page. If you already have subscribed to the Youtube channel you do not need to unsubscribe and resubscribe to get your Wings.

If you change your email or password on your Google account you will need to disconnect and reconnect the Google/Youtube Application in your ‘Settings’ or your ‘Dashboard’. You may also need to disconnect and reconnect if you have not used your account in over a month as the Google token may expire.

Gaming or Spamming. A Google account that was recently opened, has less than 25 friends in a circle, has no profile picture, does not have the about section filled out, has no cover image or only posts about this program or other programs in an effort to game the system to earn Wings may be removed from the program. Please only use your official Google+ page that you use to interact with your friends on a regular basis.

Google+ posts and Youtube activity may take up to 24 hours to process. You can verify what activities were awarded Wings in your ‘Profile’.

Q: Are there special items to consider when using Instagram?
A: 

Yes. You must connect your Instagram account to the program in order to earn Wings for approved Instagram activities.

If you already follow the approved account you will receive credit for your follow. You do not need to unfollow and refollow the page.

If you change your email or password on your Instagram account you will need to disconnect and reconnect the Instagram Application in your ‘Settings’. You may also need to disconnect and reconnect if you have not used your account in over a month as the Instagram token may expire.

Gaming or Spamming. An Instagram account that was recently opened, has less than 25 followers, has no profile picture, does not have the about section filled out, has no cover image or only posts about this program or other rewards programs in an effort to game the system to earn Wings may be removed from the program. Please only use your official Instagram page that you use interact with your friends on a regular basis.

Instagram posts may take up to 24 hours to process. You can verify what activities were awarded Wings in your ‘Profile’.

Q: Will I get Wings for purchases?
A: 

Yes. You will have an opportunity to earn Wings for purchasing merchandise and/or subscriptions online. You should make sure to use the same email on your purchase as the email you used for this program.

Wings may either be a flat per purchase amount (i.e. 1,000 points for a purchase regardless of the amount) or points per dollar spent (i.e. 10 points per dollar spent).

Purchase points may take up to one week to process depending on the order type and date. You can verify what activities were awarded points in your ‘Profile’.

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